Legal
Privacy Policy
The short version
- We collect what you give us when you book a call, plus basic analytics about how the site is used.
- We use it to run your call and deliver our service. We never sell it.
- Questions or deletion requests: email kulpreet@motive.to.
This policy explains how ugc.ink ("we", "us") handles information when you visit ugc.ink, book a call with us, or use our service.
01What we collect
- Booking details. When you book a call, our scheduling provider (Cal.com) collects your name, email, the time you pick and your answers to the booking questions, such as your niche, target city and how many accounts you're planning.
- What you type on the site. If you enter a city on the page, it's used to prefill your booking form. We don't store it unless you go on to book.
- Usage analytics. We use PostHog to understand how the site is used: pages and sections viewed, buttons clicked, device and browser type, the site that referred you, and an approximate location derived from your IP address. We don't create individual profiles for anonymous visitors.
- Messages. If you email us, we receive your email address and whatever you send.
- Client information. If you become a client, we collect what we need to deliver the service, such as your niche, keywords, target age range, target cities and billing details. Payments are handled by our payment provider; we don't store full card numbers.
02How we use it
- To schedule and run your free call, and prepare the formats we hand you on it.
- To set up, warm and maintain your accounts and deliver everything in your pack.
- To reply to your messages and follow up about our service.
- To understand what's working on the site and improve it.
We don't sell your personal information, and we don't use it for third-party advertising.
03Who we share it with
We only share information with services that help us run ugc.ink, and only what they need:
- Cal.com for scheduling and the video call.
- PostHog for site analytics.
- Google Fonts, which serves the site's fonts and receives your IP address when the page loads.
- Our payment provider, if you become a client.
We may also disclose information if the law requires it, or to protect our rights or the safety of others. These providers may process data outside your country, including in the United States.
04Cookies
PostHog uses cookies and similar browser storage so it can tell a returning visitor from a new one. Cal.com may set cookies inside the booking widget. You can block or delete cookies in your browser settings; the site will still work.
05How long we keep it
We keep booking and client information for as long as we need it to provide our service and meet legal, tax and accounting obligations. Analytics data is kept in aggregate to see trends over time. You can ask us to delete your information at any time.
06Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or limit how we use it. To make a request, email kulpreet@motive.to. We'll respond within 30 days.
07Security
We use reputable providers and limit access to your information to the people who need it to serve you. No system is perfectly secure, but we take reasonable steps to protect what you share with us.
08Children
ugc.ink is for businesses and adults. We don't knowingly collect information from anyone under 18.
09Changes
If we update this policy, we'll change the date at the top of this page. Significant changes will be made clear on the site.
10Contact
Questions about privacy? Email kulpreet@motive.to.